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Evaluate and improve your customer’s satisfaction

Send satisfaction surveys to know customers’ opinion about your services and improve customer experience.

Renault Luxembourg
IP Nexia
Ardenne Résidences

Get the feedback you need for your brand

Retain your customers by knowing what they need thanks to satisfaction surveys. Understand them to offer a greater customer experience with your brand.

NPS®: measure your brand authority

Collect, analyze feedback and monitor your brand reputation by sending NPS® surveys.


CSAT: measure customer satisfaction

Ask for feedback on your products and evaluate customers’ satisfaction with Naxai’s CSAT surveys.


CES: identify your process complexity

With CES surveys, find out your process efficiency, improve them and offer great customer experience.

Get feedback from your customers

Feedback has a lot to say

Running a successful business with a positive brand image takes a lot. Like knowing what works and what does not.

Capture the voice of your customers with a customer satisfaction platform. Send surveys, listen to what your customers have to say and turn their feedback into powerful insights in real time. And become your customers’ favorite.

Not just a survey platform

Focus on your business development and added value tasks thanks to Naxai. Easy to use, access the platform with just a few clicks. No more complex set-up or endless configuration. A simple, but complete customer satisfaction platform.


Always the best way

Be sure to reach your customers through their preferred channel. SMS, Voice, Email and more. Whatever it is, access it in a few clicks and hit your audience.

Custom reporting

Custom reporting

Access all survey’s data in just a few clicks. Adapt the reports to your business needs and your ever-changing customer environment – you get all the information in no time.

AI powered

AI powered

Analyze sentiment from feedback thanks to artificial intelligence and understand satisfaction key metrics to turn them into valuable data for your business.

Power of automation

Power of automation

Build and automate campaigns: plan, send surveys, track feedback, and analyze data. You can create value and meet your objectives and customers’ expectations. 

As easy as 1, 2, 3


Get your customers’ feedback by sending surveys from one and only tool.

You create all your surveys and get metrics you need: Customer Satisfaction Score (CSAT), Customer Effort Score (CES) or Net Promoter Score® (NPS®).

Create your survey
Platform view


Be sure to reach your customers. Wherever they are and at any time. No matter which channel they prefer, you can use all of them to reach your customers: Email, SMS, Voice and more. Individually or combined, everything is possible.


Thanks to artificial intelligence and sentiment analysis, focus on relevant feedback with added value and discover the source of negative feedback. Find all the information you need, at a glance, with custom feedback dashboard and reports.

Dashboard and reporting

Be sure to reach your target

Choose the best channel to send your surveys. Our customer satisfaction platform offers them all: SMS, Voice, Email and more. And because we all have our preferences, choosing the right way to communicate can help you reach your customers, whatever their preferred channel.

SMS surveys

SMS is the most powerful channel for communications. Use it to send your surveys with a link! Short, direct, and effective: SMS is the best choice to send your satisfaction surveys.

Interactive SMS surveys

Build conversational surveys with 2-way SMS. You get all the advantages of SMS, with the added benefit of greater interaction and richer information.

Email surveys

Professional and less intrusive, email is still a valuable tool for your customer satisfaction surveys. Email lets you run your surveys smoothly and successfully.

Voice surveys

Make your voice communication the perfect tool for your customer satisfaction surveys. More personal than a message, voice allows you to be more exhaustive in your survey.