New logo
Naxai
Naxai
How Voice Technology is transforming businesses

How Voice Technology is transforming businesses

It's a fact: voice technology is changing the game for businesses in many sectors. And since the COVID-19 pandemic, everything has accelerated: we have profoundly shifted our relationships and interactions with touch screens, but also (credit) card transactions and...

How Voice Technology is transforming businesses

It's a fact: voice technology is changing the game for businesses in many sectors. And since the COVID-19 pandemic, everything has accelerated: we have profoundly shifted our relationships and interactions with touch screens, but also (credit) card transactions and...

What is email deliverability: definition & solutions

What is email deliverability: definition & solutions

Despite all its detractors, when it comes to digital communication, email remains one of the most powerful tools for businesses. Whether you use it for marketing campaigns, informational notifications or to engage your customers, email plays an important role in...

7 transactional emails examples for success

7 transactional emails examples for success

In the hyper-fast world of digital communication, transactional emails have become an integral part of maintaining strong, stable relationships with users. These messages are not just simple correspondence, they go beyond that: properly designed and used, they are...

The Importance of Customer Satisfaction in 2024

The Importance of Customer Satisfaction in 2024

For all companies, the importance of customer satisfaction (or CSAT) is obvious. Without customers, a company does not exist and if customers are not satisfied, the company will not grow. That makes sense. But what would you say if we told you that customer...

Difference between CDP (Customer Data Platform) and CRM

Difference between CDP (Customer Data Platform) and CRM

The customer data platform is the new trend in business. Whether it is for the marketing department or other departments, the CDP is very popular. This system that unifies a company's customer data from marketing and other channels needs to be well understood in order...

Create effective post-call IVR surveys

Create effective post-call IVR surveys

You want your call centre to become more effective and to create a better quality of service. That’s a challenge. You probably have a customer-centric policy, and you train your call agents to become more service-oriented. But do...

What is survey logic: applications and advantages

What is survey logic: applications and advantages

Anyone who conducts surveys has heard of it, in one way or another... we're talking about survey logic here. In short, "survey logic" is one of the essential functions that can take your survey game to the next level. In this article, let's take a look at what survey...

Boost customer satisfaction with these 8 efficient tips

Boost customer satisfaction with these 8 efficient tips

We are just like everyone else. Our business objective is to maintain a high level of customer satisfaction in order to retain and expand our customer base. And you probably do too. So, perhaps you are looking for a few tips on how to improve customer satisfaction?...

Make a cheaper and effective survey with automated voice

Make a cheaper and effective survey with automated voice

Measuring the customer service experience takes time, effort and money. Logical, but sometimes you wonder whether you should do it at all… And yet … have you ever heard of automated voice surveys? This kind of customer satisfaction survey could save you a lot of time...

How To Reduce Churn with NPS ® in a few steps

How To Reduce Churn with NPS ® in a few steps

It’s a fact, for most companies, especially SaaS companies, losing customers is a major problem. Today, to have a business that lasts, you need to know how to minimize attrition and understand customer needs. If you look for it, you can find a lot of information...

What is a good survey question?

What is a good survey question?

When it comes to developing your business, customer feedback is a real goldmine. And to collect it, you need to create effective survey with good survey questions. That is how you can listen to your customers and improve your services to satisfy them. But how do you...

What is eNPS ® and why is it important?

What is eNPS ® and why is it important?

Since it was popularised in 2003, the Net Promoter Score ® (NPS ®) has become a widely used measure. Both for measuring customer and employee satisfaction. So many companies use eNPS ® or Employee Net Promoter Score ® to measure employee satisfaction. If this is a...

How to Calculate NPS ® (Net Promoter Score ®)?

How to Calculate NPS ® (Net Promoter Score ®)?

Very popular, the Net Promoter Score ® (also called NPS ®) is a tool that you use to measure customer loyalty and satisfaction. The advantage? If you calculate your business’ NPS ®, you can gain valuable insights into customers' opinions and preferences. Which can...

5 Steps to Improve Customer Satisfaction

5 Steps to Improve Customer Satisfaction

If you have arrived at this article, you probably know the importance of customer satisfaction. And if not, it's your lucky day! Because customer satisfaction is indeed essential for your business. It can help you keep your customers, acquire new ones, and increase...

NPS ® vs CES: Which customer satisfaction metric is best?

NPS ® vs CES: Which customer satisfaction metric is best?

Customer experience and satisfaction are central measures these days. Many analysis tools exist and indeed, one can quickly get lost among the solutions offered. The most commonly proposed solutions are the NPS ® vs CES. Both of...

How to Measure Customer Satisfaction?

How to Measure Customer Satisfaction?

Wherever you are and whatever your business is, customer satisfaction is at the centre of your concerns. And if not, it should be, because this concept offers significant potential for your company. But how do you get data about customer satisfaction and, more...

The Best Customer Satisfaction Strategy? Mix IVR, SMS & Email

The Best Customer Satisfaction Strategy? Mix IVR, SMS & Email

When we talk about customer satisfaction strategy, we think of many things. And it goes in all directions. We’ll help you out. There is one customer satisfaction strategy that must come before all others: think omnichannel. Is it a strategy? Why have a customer...

Optimise your contact center’s customer care in 5 steps

Optimise your contact center’s customer care in 5 steps

It’s impossible to deny the fact that your contact center's customer care is important. For any company, the customer is centric and its happiness level is very important. Its quality will either enhance or degrade the loyalty of your customers. Your contact center's...

What Is A Good Net Promoter Score ® And How To Use It?

What Is A Good Net Promoter Score ® And How To Use It?

The NPS ® is a well-known metric that measures the willingness of customers to recommend a company’s products or services. With only one question to the customer, response rates are usually higher than a more elaborate survey. But, What is a Net Promoter Score ® and...

5 Tips to improve your contact center’s NPS ®

5 Tips to improve your contact center’s NPS ®

As a contact center, you want to improve your return on investment and increase your revenue. To do this, you must first deliver positive and unparalleled experiences to your customers. Do your customers recommend your contact center to their friends and family, do...

5 Things You Should Do With Customer Feedback

5 Things You Should Do With Customer Feedback

Generating feedback from your customers is essential for your business’s success. If you know what your customers think, you already know what to do (or change) to make them happy. And the easiest way to find out what they think is to collect their answers. Through...

Create Survey: 7 Steps, 5 Questions and One Magic Trick

Create Survey: 7 Steps, 5 Questions and One Magic Trick

Do you think your company is doing a good job? Great! But honestly, how can you prove it? The proof of the pudding is in the eating, so only your customers can really experience your offer and services. So, to find out what they think, a satisfaction survey is not a...

Become a Customer Centric Organisation With Surveys

Become a Customer Centric Organisation With Surveys

If there is one trend you cannot go around any more, it is the customer centricity model. Most organisations today apply it, at least in a simplified form. So, what is a customer centricity model? How can you use simple tools to improve your customer centric approach?...

Customer Survey: which alternative’s the best for you?

Customer Survey: which alternative’s the best for you?

The feedback from your customers is a goldmine. If you gather, analyse and use it right, you have everything you need to improve your business constantly. But there are a lot of alternatives. So, which customer survey alternatives can you choose? Here’s a comparison...

What is the Customer Effort Score (CES)?

What is the Customer Effort Score (CES)?

In the world of customer experience (CX), knowing what your users think is important. To provide a service that meets the expectations of customers, it is necessary to analyse and understand their needs in-depth. The CES survey, among other survey tools, helps to meet...

What Is Customer Satisfaction Score (CSAT)?

What Is Customer Satisfaction Score (CSAT)?

Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of "customer-centricity" and finding the right tools for your business to...