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5 Things You Should Do With Customer Feedback

5 Things You Should Do With Customer Feedback

Generating feedback from your customers is essential for your business’s success. If you know what your customers think, you already know what to do (or change) to make them happy. And the easiest way to find out what they think is to collect their answers. Through...
Become a Customer Centric Organisation With Surveys

Become a Customer Centric Organisation With Surveys

If there is one trend you cannot go around any more, it is the customer centricity model. Most organisations today apply it, at least in a simplified form. So, what is a customer centricity model? How can you use simple tools to improve your customer centric approach?...