by Coline Constant | Oct 31, 2023 | Customer Satisfaction, Survey
Anyone who conducts surveys has heard of it, in one way or another… we’re talking about survey logic here. In short, “survey logic” is one of the essential functions that can take your survey game to the next level. In this article, let’s... 
by Coline Constant | Sep 6, 2023 | Survey
We are just like everyone else. Our business objective is to maintain a high level of customer satisfaction in order to retain and expand our customer base. And you probably do too. So, perhaps you are looking for a few tips on how to improve customer satisfaction?... 
by Coline Constant | Aug 9, 2023 | Survey
Measuring the customer service experience takes time, effort and money. Logical, but sometimes you wonder whether you should do it at all… And yet … have you ever heard of automated voice surveys? This kind of customer satisfaction survey could save you a lot of time... 
by Coline Constant | Aug 1, 2023 | NPS®, Survey
It’s a fact, for most companies, especially SaaS companies, losing customers is a major problem. Today, to have a business that lasts, you need to know how to minimize attrition and understand customer needs. If you look for it, you can find a lot of information... 
by Coline Constant | Jul 12, 2023 | Survey
When it comes to developing your business, customer feedback is a real goldmine. And to collect it, you need to create effective survey with good survey questions. That is how you can listen to your customers and improve your services to satisfy them. But how do you...
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