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What is a good survey question?

What is a good survey question?

When it comes to developing your business, customer feedback is a real goldmine. And to collect it, you need to create effective survey with good survey questions. That is how you can listen to your customers and improve your services to satisfy them. But how do you...
What is eNPS ® and why is it important?

What is eNPS ® and why is it important?

Since it was popularised in 2003, the Net Promoter Score ® (NPS ®) has become a widely used measure. Both for measuring customer and employee satisfaction. So many companies use eNPS ® or Employee Net Promoter Score ® to measure employee satisfaction. If this is a...