by Maïwenn Marchand | Nov 21, 2023 | Survey
You want your call centre to become more effective and to create a better quality of service. That’s a challenge. You probably have a customer-centric policy, and you train your call agents to become more service-oriented. But do you know if the satisfaction of your... 
by Maïwenn Marchand | Apr 7, 2023 | CES, NPS®, Survey
Customer experience and satisfaction are central measures these days. Many analysis tools exist and indeed, one can quickly get lost among the solutions offered. The most commonly proposed solutions are the NPS® vs CES. Both of them provide information about how... 
by Maïwenn Marchand | Mar 27, 2023 | NPS®, Survey
For a call centre, measuring customer satisfaction is centric. There is a lot of data and, the management of this data is complicated. Your call centre agents need to ensure that they are meeting customer needs and keeping customer satisfaction high. Using NPS® (Net... 
by Maïwenn Marchand | Feb 21, 2023 | Survey
It’s impossible to deny the fact that your contact center’s customer care is important. For any company, the customer is centric and its happiness level is very important. Its quality will either enhance or degrade the loyalty of your customers. Your contact... 
by Maïwenn Marchand | Feb 2, 2023 | NPS®, Survey
The NPS® score is a well-known metric that measures the willingness of customers to recommend a company’s products or services. With only one question to the customer, response rates are usually higher than a more elaborate survey. But, What is a Net Promoter Score®...
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