by Coline Constant | Mar 9, 2023 | Customer Satisfaction, Survey
Wherever you are and whatever your business is, customer satisfaction is at the centre of your concerns. And if not, it should be, because this concept offers significant potential for your company. But how do you get data about customer satisfaction and, more... 
by Maïwenn Marchand | Oct 28, 2022 | Survey
In the world of customer experience (CX), knowing what your users think is important. To provide a service that meets the expectations of customers, it is necessary to analyse and understand their needs in-depth. The CES survey, among other survey tools, helps to meet... 
by Maïwenn Marchand | Sep 27, 2022 | CES, Customer Satisfaction, NPS®, Survey
Every company should know which are the important customer satisfaction metrics to track in 2022. Customer satisfaction used to be a trendy term, but it is now a standard requirement for long-term success. Not measuring customer satisfaction is like asking your...
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