by Coline Constant | Apr 20, 2023 | Customer Satisfaction, Survey
For all companies, the importance of customer satisfaction (or CSAT) is obvious. Without customers, a company does not exist and if customers are not satisfied, the company will not grow. That makes sense. But what would you say if we told you that customer... 
by Maïwenn Marchand | Feb 2, 2023 | NPS®, Survey
The NPS® score is a well-known metric that measures the willingness of customers to recommend a company’s products or services. With only one question to the customer, response rates are usually higher than a more elaborate survey. But, What is a Net Promoter Score®... 
by Maïwenn Marchand | Jan 17, 2023 | Survey
As a contact center, you want to improve your return on investment and increase your revenue. To do this, you must first deliver positive and unparalleled experiences to your customers. Do your customers recommend your contact center to their friends and family, do... 
by Maïwenn Marchand | Oct 7, 2022 | Customer Satisfaction, Survey
Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of “customer-centricity” and finding the right tools for your... 
by Maïwenn Marchand | Sep 27, 2022 | CES, Customer Satisfaction, NPS®, Survey
Every company should know which are the important customer satisfaction metrics to track in 2022. Customer satisfaction used to be a trendy term, but it is now a standard requirement for long-term success. Not measuring customer satisfaction is like asking your...
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