Naxai
  • Products
    • NPS ®
    • CSAT
    • CES
    • Email API
  • Solutions
    • Marketing Manager
    • Product Management
    • Call Center Survey
    • Customer Service
    • Human Resources
    • E-commerce
  • Pricing
  • Resources
    • Blog
    • About us
    • Contact us
Request a trial
Talk to sales
  • English
    • Français
Naxai
  • English
    • Français
  • Products
    • NPS ®
    • CSAT
    • CES
    • Email API
  • Solutions
    • Marketing Manager
    • Product Management
    • Call Center Survey
    • Customer Service
    • Human Resources
    • E-commerce
  • Pricing
  • Resources
    • Blog
    • About us
    • Contact us
The Importance of Customer Satisfaction in 2023

The Importance of Customer Satisfaction in 2023

by Coline Constant | Apr 20, 2023 | Customer Satisfaction, Survey

For all companies, the importance of customer satisfaction (or CSAT) is obvious. Without customers, a company does not exist and if customers are not satisfied, the company will not grow. That makes sense. But what would you say if we told you that customer...
How to Measure Customer Satisfaction?

How to Measure Customer Satisfaction?

by Coline Constant | Mar 9, 2023 | Customer Satisfaction, Survey

Wherever you are and whatever your business is, customer satisfaction is at the centre of your concerns. And if not, it should be, because this concept offers significant potential for your company. But how do you get data about customer satisfaction and, more...
What Is Customer Satisfaction Score (CSAT)?

What Is Customer Satisfaction Score (CSAT)?

by Maïwenn Marchand | Oct 7, 2022 | Customer Satisfaction, Survey

Today, customer satisfaction is a key element in the smooth running of a company. An unhappy customer can damage the reputation of your business and even decrease your sales. We are in an era of “customer-centricity” and finding the right tools for your...
CES, NPS ®, CSAT: The Important Customer Satisfaction Metrics To Track

CES, NPS ®, CSAT: The Important Customer Satisfaction Metrics To Track

by Maïwenn Marchand | Sep 27, 2022 | CES, Customer Satisfaction, NPS®, Survey

Every company should know which are the important customer satisfaction metrics to track in 2022. Customer satisfaction used to be a trendy term, but it is now a standard requirement for long-term success. Not measuring customer satisfaction is like asking your...

Search

Recent Posts

  • Boost customer satisfaction with these 8 efficient tips
  • Make a cheaper and effective survey with automated voice
  • How To Reduce Churn with NPS ® in a few steps
  • What is a good survey question?
  • What is eNPS ® and why is it important?

Recent Comments

    Archives

    • September 2023
    • August 2023
    • July 2023
    • June 2023
    • May 2023
    • April 2023
    • March 2023
    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022

    Categories

    • CES
    • Customer Satisfaction
    • News
    • NPS®
    • Survey

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org
    New logo

    Phone: +32 2 334 23 45

    Culliganlaan 2/F – B9,
    1831 Diegem
    Belgium

    Products

    NPS ®

    CSAT

    CES

    Email API

    Solutions

    e-Commerce

    Human Resources

    Call Center

    Customer Service Manager

    Marketing Manager

    Product Manager

    Sales

    Request a trial

    Book a demo

    Contact us

    Pricing

    Resources

    Blog

    Documentation

    Developers

    NPS ® Calculator

    Company

    About us

    Terms & conditions

    Privacy Policy

    2023 © Naxai, powered by The Ring Ring Company

    • Follow
    • Follow