by Coline Constant | Apr 20, 2023 | Customer Satisfaction, Survey
For all companies, the importance of customer satisfaction (or CSAT) is obvious. Without customers, a company does not exist and if customers are not satisfied, the company will not grow. That makes sense. But what would you say if we told you that customer... 
by Maïwenn Marchand | Mar 27, 2023 | NPS®, Survey
For a call centre, measuring customer satisfaction is centric. There is a lot of data and, the management of this data is complicated. Your call centre agents need to ensure that they are meeting customer needs and keeping customer satisfaction high. Using NPS® (Net... 
by Coline Constant | Mar 9, 2023 | Customer Satisfaction, Survey
Wherever you are and whatever your business is, customer satisfaction is at the centre of your concerns. And if not, it should be, because this concept offers significant potential for your company. But how do you get data about customer satisfaction and, more... 
by Maïwenn Marchand | Jan 17, 2023 | Survey
As a contact center, you want to improve your return on investment and increase your revenue. To do this, you must first deliver positive and unparalleled experiences to your customers. Do your customers recommend your contact center to their friends and family, do... 
by Coline Constant | Dec 13, 2022 | Customer Satisfaction, Survey
Do you think your company is doing a good job? Great! But honestly, how can you prove it? The proof of the pudding is in the eating, so only your customers can really experience your offer and services. So, to find out what they think, a satisfaction survey is not a...
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