by Coline Constant | Apr 20, 2023 | Customer Satisfaction, Survey
For all companies, the importance of customer satisfaction (or CSAT) is obvious. Without customers, a company does not exist and if customers are not satisfied, the company will not grow. That makes sense. But what would you say if we told you that customer... 
by Coline Constant | Dec 22, 2022 | Survey
Generating feedback from your customers is essential for your business’s success. If you know what your customers think, you already know what to do (or change) to make them happy. And the easiest way to find out what they think is to collect their answers. Through... 
by Coline Constant | Dec 13, 2022 | Customer Satisfaction, Survey
Do you think your company is doing a good job? Great! But honestly, how can you prove it? The proof of the pudding is in the eating, so only your customers can really experience your offer and services. So, to find out what they think, a satisfaction survey is not a... 
by Maïwenn Marchand | Oct 17, 2022 | Survey
You want your call centre to become more effective and to create a better quality of service. That’s a challenge. You probably have a customer-centric policy, and you train your call agents to become more service-oriented. But do you know if the satisfaction of your... 
by Maïwenn Marchand | Sep 27, 2022 | CES, Customer Satisfaction, NPS®, Survey
Every company should know which are the important customer satisfaction metrics to track in 2022. Customer satisfaction used to be a trendy term, but it is now a standard requirement for long-term success. Not measuring customer satisfaction is like asking your...
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