5 Things You Should Do With Customer Feedback

5 Things You Should Do With Customer Feedback

Generating feedback from your customers is essential for your business’s success. If you know what your customers think, you already know what to do (or change) to make them happy. And the easiest way to find out what they think is to collect their answers. Through...
Create effective post-call IVR surveys

Create effective post-call IVR surveys

You want your call centre to become more effective and to create a better quality of service. That’s a challenge. You probably have a customer-centric policy, and you train your call agents to become more service-oriented. But do you know if the satisfaction of your...