by Maïwenn Marchand | Mar 27, 2023 | NPS®, Survey
For a call centre, measuring customer satisfaction is centric. There is a lot of data and, the management of this data is complicated. Your call centre agents need to ensure that they are meeting customer needs and keeping customer satisfaction high. Using NPS® (Net... 
by Coline Constant | Mar 9, 2023 | Customer Satisfaction, Survey
Wherever you are and whatever your business is, customer satisfaction is at the centre of your concerns. And if not, it should be, because this concept offers significant potential for your company. But how do you get data about customer satisfaction and, more... 
by Maïwenn Marchand | Feb 21, 2023 | Survey
It’s impossible to deny the fact that your contact center’s customer care is important. For any company, the customer is centric and its happiness level is very important. Its quality will either enhance or degrade the loyalty of your customers. Your contact... 
by Maïwenn Marchand | Feb 2, 2023 | NPS®, Survey
The NPS® score is a well-known metric that measures the willingness of customers to recommend a company’s products or services. With only one question to the customer, response rates are usually higher than a more elaborate survey. But, What is a Net Promoter Score®... 
by Coline Constant | Dec 22, 2022 | Survey
Generating feedback from your customers is essential for your business’s success. If you know what your customers think, you already know what to do (or change) to make them happy. And the easiest way to find out what they think is to collect their answers. Through...
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