by Maïwenn Marchand | Mar 27, 2023 | NPS®, Survey
For a call centre, measuring customer satisfaction is centric. There is a lot of data and, the management of this data is complicated. Your call centre agents need to ensure that they are meeting customer needs and keeping customer satisfaction high. Using NPS® (Net... 
by Coline Constant | Mar 9, 2023 | Customer Satisfaction, Survey
Wherever you are and whatever your business is, customer satisfaction is at the centre of your concerns. And if not, it should be, because this concept offers significant potential for your company. But how do you get data about customer satisfaction and, more... 
by Maïwenn Marchand | Feb 2, 2023 | NPS®, Survey
The NPS® score is a well-known metric that measures the willingness of customers to recommend a company’s products or services. With only one question to the customer, response rates are usually higher than a more elaborate survey. But, What is a Net Promoter Score®... 
by Coline Constant | Dec 13, 2022 | Customer Satisfaction, Survey
Do you think your company is doing a good job? Great! But honestly, how can you prove it? The proof of the pudding is in the eating, so only your customers can really experience your offer and services. So, to find out what they think, a satisfaction survey is not a...
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