by Coline Constant | Apr 20, 2023 | Customer Satisfaction, Survey
For all companies, the importance of customer satisfaction (or CSAT) is obvious. Without customers, a company does not exist and if customers are not satisfied, the company will not grow. That makes sense. But what would you say if we told you that customer... 
by Maïwenn Marchand | Mar 27, 2023 | NPS®, Survey
For a call centre, measuring customer satisfaction is centric. There is a lot of data and, the management of this data is complicated. Your call centre agents need to ensure that they are meeting customer needs and keeping customer satisfaction high. Using NPS® (Net... 
by Coline Constant | Mar 9, 2023 | Customer Satisfaction, Survey
Wherever you are and whatever your business is, customer satisfaction is at the centre of your concerns. And if not, it should be, because this concept offers significant potential for your company. But how do you get data about customer satisfaction and, more... 
by Coline Constant | Dec 13, 2022 | Customer Satisfaction, Survey
Do you think your company is doing a good job? Great! But honestly, how can you prove it? The proof of the pudding is in the eating, so only your customers can really experience your offer and services. So, to find out what they think, a satisfaction survey is not a... 
by Maïwenn Marchand | Sep 27, 2022 | CES, Customer Satisfaction, NPS®, Survey
Every company should know which are the important customer satisfaction metrics to track in 2022. Customer satisfaction used to be a trendy term, but it is now a standard requirement for long-term success. Not measuring customer satisfaction is like asking your...
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