CUSTOMER SATISFACTION SURVEYS FOR BUSINESS
Be your customers’ favorite brand
Engage your customers and collect their feedback with customer satisfaction surveys sent from a dedicated CSAT platform.
Let their satisfaction be your success
Whether it’s yours or not, having the customer experience as a priority is essential for any business.
With Naxai, your CSAT platform, send surveys to find out if your customers are satisfied. From creation to analysis, it will be a few clicks that will definitely save you a lot!
Make customer satisfaction your main priority
Thanks to Naxai CSAT platform, easily set up campaigns to collect feedback directly from your customers.
Make it after a sale, a service rendered, a technical intervention or anything interesting for you.
Send it through SMS, targeted emails or even phone calls (inbound or outbound) or even all three channels thanks to our advanced technology.
Build customer satisfaction surveys in no time
Design your survey
Create and configure your survey in minutes or build a brand new customer satisfaction survey from scratch within Naxai.
With the survey editor, design and configure your customer satisfaction survey according to your needs to perfectly suit your brand image.
Templates
Branding and personalization
Multilingualism
Conditional logic
Custom email domain
Choose the relevant channel
Whatever your customers prefer, you will have access to all channels to reach them.
Keep it classic by sending your surveys by email. Or be more direct with SMS surveys. And add a link to track even more information and simplify the end-user experience. Looking to be more original and just as effective? Play the talk card with voice call surveys.
Within Naxai anything is possible!
SMS, Email, Voice (outbound & inbound)
Contact segmentation
Bulk sending
Delay sending
Collect and analyze data
More than a simple satisfaction survey software or CSAT platform, Naxai is built to help you analyze all your collected feedback.
Using artificial intelligence and sentiment analysis, Naxai helps you take the right steps to answer your customers in the best way.
AI-powered sentiment analysis
Tags
Advanced reports
Everything in one tool
Templates
Create your own survey templates or select one from the CSAT platform library. You will then have access to various customizable surveys.
Follow-up
Annotate the results of your CSAT surveys and follow up with each customer! Take notes in the CSAT platform, add information and more.
Private domain
Make yourself known directly to your customers! By using your own domain to send your surveys, communication will be clear.
Logic
Become the king of personalization: offer a unique and effective survey path for each respondent. And in just a few clicks.
Multilingual
Speak the same language as your customers. Automatically create surveys in multiple languages to reach your customers directly.
Personalization
Personalize your surveys to make them more individual and personal. Add personal information, contact details, modify the text…
Responsive
Ensure readability and comfort for your customers with surveys that are 100% responsive and have smooth performance.
Multichannel
SMS, email, voice, link… use your customers’ preferred channel to collect their opinions. With our CSAT platform, choose what you need.
API
Transform your CSAT platform with an API key. Centralize your data, customize your surveys… everything is possible with an API!
GDPR compliant
Trust Naxai to keep your data and your customers’ data safe with its compliance to GDPR and all security standards.
Integrate your systems
Link any type of SaaS or software into Naxai by connecting our API.
With a customer experience platform like Naxai, bring all data into your CRM, your CDP or even your financial tools to enhance your contacts data.
Send the survey you need
NPS ®
Evaluate customer’s loyalty with
your brand or service by sending NPS ® survey
CES
Measure the easiness of
your processes thanks to CES surveys.
