NPS ® PLATFORM FOR BUSINESS
Turn NPS ® feedback into insight
The best way to know what your customers think of your brand is to ask them. Create surveys and build customer loyalty within Naxai, your NPS ® platform.
A platform designed
for decision-makers
With Naxai NPS ® platform, transform satisfaction surveys results into powerful decision-making assets. For all levels of your company.
From detractors to promoters
Measure the satisfaction and loyalty of your customers towards your brand with NPS ® (Net Promoter Score ®) surveys.
Get an overview of the level of interest of your customers about your products, services or company and boost your brand awareness.
Calculate your NPS ®
Test our NPS ® calculator! Simple and effective, you can get your NPS ® in just a few minutes! Try it and you’ll love it!
Your NPS ® survey in minutes
Create your survey
On our NPS ® platform, create and configure your survey in minutes, from a template or from scratch.
You can integrate your business colors and logo, add questions, translate it into multiple languages, customize the thank you page… anything to get your answers.
Templates
Branding and personalization
Additional questions
Conditional logic
Custom email domain
Multilingualism
Send your communication
Your survey is ready? Then it is time to send it!
Do it in a few clicks, by uploading your file or via an API, and no matter what channel your customers prefer: SMS, Voice, Email and more. You will find them all on Naxai. And if you don’t know which one to choose, find tips on our support or blog.
SMS, Email, Voice (outbound & inbound)
Contact segmentation
Bulk sending
Delay sending
Gather and analyze data
Find all the information you need, at a glance, with custom feedback dashboard and reports within our NPS ® platform.
Get your NPS ®, identify your detractors and promoters or even organize feedback with tags.
Thanks to artificial intelligence and sentiment analysis, collect additional information on feedback to compare, organize and monitor them. And understand the meaning and the evolution of your score and the power of your actions.
AI-powered sentiment analysis
Tags
Advanced reports
Everything in one tool
Templates
Use templates to directly access a defined survey structure. Create your own or choose one from the library, it’s up to you but always easy!
Multichannel
Contact your customers via their preferred channel. Send your surveys with our NPS ® platform through the channel(s) that suit your contacts: SMS, email, voice, link…
Private domain
Use your own domain for your surveys. You ensure that your customers directly identify that the communication comes from you.
Logic
Reach the highest level of personalization with conditional logic. In just a few clicks, create a unique survey path for each respondent.
Multilingual
Send your NPS ® surveys in multiple languages. Choose to communicate in the language of your contacts with the language choice option.
Follow-up
Add all the information you need to track about your NPS ® surveys. Write notes, indicate treatment or contact information… imagination is the only limit.
Responsive
Make your surveys look great and perform smoothly, no matter what device is used to answer them: computer, laptop, phone, tablet…
API
Make your NPS ® platform even more powerful with an API key. The ideal tool to centralize your data and personalize your surveys.
Personalization
Make your surveys more personal with a variety of customization options. Edit text, add personal information or internal data, offer multilingual surveys…
GDPR compliant
We assure you and your customers that the surveys meet all the requirements of the GDPR regulations and all security standards.
Integrate your systems
Link any type of SaaS or software into Naxai by connecting our API.
With a customer experience platform like Naxai, bring all data into your CRM, your CDP or even your financial tools to enhance your contacts data.
Send the survey you need
CES
Measure the difficulty of finalising a process thanks to Customer Effort Score surveys.
CSAT
Find out how satisfied are your customer are by sending Customer Satisfaction surveys.
