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Turn NPS feedback into insight

The best way to know what your customers think of your brand is to ask them. Create surveys and build customer loyalty within Naxai, your NPS platform.

NPS ® survey platform

A platform designed
for decision-makers

With Naxai NPS platform, transform satisfaction surveys results into powerful decision-making assets. For all levels of your company.

preview analysis NPS ® platform

From detractors to promoters

Measure the satisfaction and loyalty of your customers towards your brand with NPS (Net Promoter Score) surveys.

Get an overview of the level of interest of your customers about your products, services or company and boost your brand awareness.

Calculate your NPS

Test our NPS calculator! Simple and effective, you can get your NPS ® in just a few minutes! Try it and you’ll love it!

Your NPS survey in minutes

Create your survey

On our NPS platform, create and configure your survey in minutes, from a template or from scratch.

You can integrate your business colors and logo, add questions, translate it into multiple languages, customize the thank you page… anything to get your answers.


Branding and personalization

Additional questions

Conditional logic

Custom email domain


preview NPS ® survey editor
Send your communication

Send your survey by email

Your survey is ready? Then it is time to send it!

Do it in a few clicks, by uploading your file or via an API, and no matter what channel your customers prefer: SMS, Voice, Email and more. You will find them all on Naxai. And if you don’t know which one to choose, find tips on our support or blog.

SMS, Email, Voice (outbound & inbound)

Contact segmentation

Bulk sending

Delay sending


Gather and analyze data

Find all the information you need, at a glance, with custom feedback dashboard and reports within our NPS platform.

Get your NPS, identify your detractors and promoters or even organize feedback with tags.

Thanks to artificial intelligence and sentiment analysis, collect additional information on feedback to compare, organize and monitor them. And understand the meaning and the evolution of your score and the power of your actions.

AI-powered sentiment analysis


Advanced reports

preview NPS ® platform analysis reports

Everything in one tool



Use templates to directly access a defined survey structure. Create your own or choose one from the library, it’s up to you but always easy!


Send your NPS surveys in multiple languages. Choose to communicate in the language of your contacts with the language choice option.


Make your NPS platform even more powerful with an API key. The ideal tool to centralize your data and personalize your surveys.


Contact your customers via their preferred channel. Send your surveys with our NPS platform through the channel(s) that suit your contacts: SMS, email, voice, link…


Add all the information you need to track about your NPS surveys. Write notes, indicate treatment or contact information… imagination is the only limit.


Make your surveys more personal with a variety of customization options. Edit text, add personal information or internal data, offer multilingual surveys… 

Private domain

Use your own domain for your surveys. You ensure that your customers directly identify that the communication comes from you.


Reach the highest level of personalization with conditional logic. In just a few clicks, create a unique survey path for each respondent.


Make your surveys look great and perform smoothly, no matter what device is used to answer them: computer, laptop, phone, tablet…

GDPR compliant

We assure you and your customers that the surveys meet all the requirements of the GDPR regulations and all security standards.

NPS ® platform integrations

Integrate your systems

Link any type of SaaS or software into Naxai by connecting our API.

With a customer experience platform like Naxai, bring all data into your CRM, your CDP or even your financial tools to enhance your contacts data.

Send the survey you need


Measure the difficulty of finalising a process thanks to Customer Effort Score surveys.

preview CES survey


Find out how satisfied are your customer are by sending Customer Satisfaction surveys.

preview CSAT survey