NPS ® Calculator
Calculate Your NPS ® Online
With our free online Net Promoter Score ® calculator
Want to calculate your NPS Score faster?
Automate the calculation of your NPS Score
Within Naxai you will be able to send surveys (by SMS, by email or phone calls), collect answers and calculate your score NPS easier, faster and more efficiently.
Don’t waste your time in redundant tasks automate your NPS score calculation with Naxai.
All about NPS ®
NPS ®, or Net Promoter Score ®, is a well-known metric for measuring customer loyalty. How does it work? With a question that evaluates the probability of recommending your brand or company to friends and family.
Want to know more?
Find out what Net Promoter Score ® is and how to use it here.
How to calculate your NPS ®?
Even if our online NPS ® calculator has done it for you,
let’s go through the steps you need to know your Net Promoter Score ®.
Responses collected
First of all, gather all the answers you received to the question ” How likely would you be to recommend … to a friend or colleague?”. Identify the scores obtained and categorize them:
Score 9 or 10: your promoters. In other words: your fans. They won’t miss a chance to talk about you (and that’s a good thing).
Score 7 or 8: your passives. Basically, they’re happy with you, but open to other possibilities.
Score between 0 and 6: your detractors. They are clearly not happy. And, unfortunately, they probably want to share their bad experience with others.
Calculate NPS ®
NPS ® = % of promoters – % of detractors
To do this, you first need to determine the percentages of promoters and detractors. And you can calculate them using the formula below:
% promoters = number of promoters / number of participants * 100
% detractors = number of detractors / number of participants * 100
You got it?
Then subtract the 2 results and that’s it, you have calculated your NPS ®!
Why calculate your NPS ®?
Let our NPS ® calculator help you, but you should know
why you should use it in the first place.
Large-scale evaluation
Quickly question a large number of your customers with a single question.
Information gathering
Collect valuable data on your customers and their impressions in real time.
Ease of use
No need for complex analysis and knowledge to calculate your NPS ®.
Tracking over time
Track and understand the evolution of your score so you can take action.
Universal language
Differentiate your customers simply and share information with everyone.
Standard metric
Evaluate your position in your sector and find out how loyal your customers are.
Growth driver
Focus efforts on your customer service and increase sales.
Less customer churn
Invest in improving your weak points for a better customer experience.