What is a Voice API?
With a voice API, you can create, manage and control automated voice calls.
Technically speaking, a voice API (Application Programming Interface) enables developers to integrate voice communication functionalities into their applications, websites and services. And for you, this means direct access to all Voice API functionalities from your own tools, without having to use another interface. An efficient, robust solution for all your automated customer services.
INTEGRATION
Integrate and use. That’s it.
Integrate our Voice API into your systems and processes in a snap. Our API is designed for seamless integration with anything you can use: CRM software, e-commerce platforms or even custom applications. Build fast, stable and secure A2P, P2P and P2A voice solutions directly into your system. Use our connections and deliver personalized voice messages. And there’s full documentation and simple user guides to get you up and running fast.
Plug-and-play
Naxai’s Voice API integrates effortlessly into your existing systems. And with our step-by-step documentation, you can get started quickly and easily. It’s as simple as that.
Scalable architecture
Your business grows, so do your communication needs and capabilities. Naxai’s Voice API grows with you, adapting to increasing call volumes. Without any performance compromises.
Efficient call handling
Organize calls to increase team efficiency and speed problem resolution. Discover campaigns’ key performance indicators in an intuitive dashboard to understand and optimize operations.
Data to serve your business
Access comprehensive analysis and reporting tools with our voice API. Collect data (status, transfers…), use them to fine-tune your strategies and build more effective voice campaigns.
Voice API documentation for developers
Looking for information or help? We’ve put together an updated, detailed documentation of our API. Why do we do this? To make sure you have everything you need for successful integration with Naxai. And our little extra: our API Explorer lets you test API calls on your account and receive concrete data.
A support team always there for you
Whatever your needs, whether you’re a start-up or a large enterprise, our experienced support team is always on hand. Contact them by email or phone, and you’ll always have someone to help you. Their goal? To provide an exceptional experience.
FEATURES
Useful features
Text To Speech
Manage the content of your call with Text To Speech (in French, Dutch, English, German…) integrated into our voice API. Use phonetic optimization for even more accurate information, and personalize your messages with liquid syntax (date, amount…). Or even configure call center transfers with a special message for agents before they connect with the contact.
Neural Text To Speech : deliver a true-to-life communication experience. Going a step forward from classic TTS, Neural Text To Speech enables your contacts to communicate with a robot voice, but transformed by artificial intelligence and deep learning. A realistic and powerful experience.
Webhooks
Receive real-time notifications when a call is completed, when there are multiple call attempts or a transfer to an operator…
Machine detection
Make sure you are communicating with humans thanks to machine detection. Voicemail detected? Redirect calls automatically.
Planning
Make sure you are communicating with humans thanks to machine detection. Voicemail detected? Redirect calls automatically.
Call forwarding
Optimize your audience’s experience by redirecting calls to the appropriate department or interlocutor in a few seconds.
IVR menus
Create and program customized IVR menus to improve both call performance and customer experience.
Idempotency
Define an idempotency key for the numbers of your contacts to prevent potential issues and duplicate calls.
Numbers
Access a vast choice of local and national numbers available for calls to over 80 countries.
Voice quality
Take advantage of an excellent network with high availability to make calls anywhere in the world.
Audio files
Use your own audio files (WAV or MP3) for your calls and offer a personalized experience.
BENEFITS OF VOICE API
Benefits for your business
Satisfaction
Enhance your customers’ experience with 24/7 service, personalized interactions and reduced waiting times.
Profitability
Lower your costs effectively, and reduce the expense of managing or using an external call center.
Automation
Give your teams time to focus on added-value tasks by automating repetitive actions.
Scalability
Do you suddenly have high call volumes? Use Naxai’s Voice API to manage them simply and efficiently.
Reports
Get valuable information to track, evaluate and analyze the performance of calls made with the Voice API.
Cross-platform
Integrate our Voice API into your systems, whatever their programming language or platform.
Integration
Once you’ve created your Voice API, integrate it into your systems. And it’s ready to use to make your calls.
Efficiency
Once you’ve created your Voice API, integrate it into your systems. And it’s ready to use to make your calls.
CASE STUDIES
Voice API in action
Inventory management
Manage your inventory and schedule a voice call when your stock is decreasing, to place a new order at the right time.
Recruitment
Automate the initial selection of candidates with automated voice interactions: time and cost savings guaranteed.
Administrative processing
Automate the process of updating and handling administrative files with automated voice calls. Faster and more satisfying!
Collect feedback
Use automated voice surveys to collect customer feedback and improve service quality.
CASE STUDIES
Why choose our Voice API
With Naxai, you choose reliability, flexibility and support that listens to you.
Reliability
With its robust infrastructure, our Voice API guarantees high availability and reliability.
Flexibility
Whether start-up or multinational, our Voice API adapts to your needs and provides a tailor-made solution.
Support
Our support team is always ready to help you ensure successful integration and operation.
Documentation
Our documentation is comprehensive and designed for everyone. So that things always run smoothly.
Multi-platform
With a voice API, you make the choice to be able to work across all platforms. It doesn’t matter.
Features
Our Voice API offers advanced functionalities to match all your specific needs.
Quality
Your experience and those of your customers is our priority, and quality is non-negotiable.
Coverage
Out of sight, close to mind: you need to be able to reach your customers wherever they are.
Transform your interactions with voice
Discover the power of our Voice API. Book a demo now or contact us to launch your business into a new dimension of communication.