E-commerce Survey
Improve Customer Experience in
e-commerce
Ask your customers for feedback and analyze survey results to guide your sales (online and in-store) over the long term
Enhance the online experience
Find out about your users’ difficulties on your site. Solve them and simplify your customers’ shopping experience.
Keep your product up to date
Stay on top of your customers’ disappointments and expectations about your products. It is the best way to align with your customers and satisfy them.
Improve your customer service
Knowing your customers’ opinions on a continuous basis ensures that you can easily adapt your customer service.
Multiply your revenues
Taking your customers opinions into account puts them at the center of your business. Nothing better to make them happy and turn them into ambassadors.
An e-commerce survey in a few clicks
Create the survey you need
On our platform, you can choose survey templates, depending on what you are looking for:
- NPS ® to determine the strength of your brand and the loyalty of your customers
- CSAT to determine if your product and services are satisfying your customers
- CES to evaluate the fluidity of your processes, online, by phone or in store
Then, with just a few clicks, customize your choice, add your logo, translate your survey into multiple languages… It’s all about getting answers.
Send your surveys
Let’s start sending your surveys.
With just a few clicks, choose the channels that suit your customers: SMS, voice, email… they are all on Naxai. Send a survey via one channel or several? Everything is possible.
Analyze the results
Find all the information you need in one place, directly on our platform. Graphs, content, analysis…
Create your own personalized reports, evaluate the evolution of your scores, group customer comments by theme, use artificial intelligence to easily identify positive or negative feedback…
Everything you need
Templates
Use templates to directly access a defined survey structure. Create your own or choose one from the library, it’s up to you!
Multilingual
Send your surveys in multiple languages. Choose to communicate in the language of your contacts with the language choice option.
API
Make your survey platform even more powerful with an API key. The ideal tool to centralize your data and personalize your surveys.
Multichannel
Contact your customers via their preferred channel. Send your surveys with our survey platform through the channel(s) that suit your contacts: SMS, email, voice, link…
Follow-up
Add all the information you need to track about your surveys. Write notes, indicate treatment or contact information… imagination is the only limit.
Personalization
Make your surveys more personal with a wide variety of customization options and tools. Easily edit text, insert personal contact information, add internal data…
Private domain
Use your own domain for your surveys. You ensure that your customers directly identify that the communication comes from you.
Responsive
Be sure that your site will be displayed and will perform well, whatever the device used: smartphone, tablet, computer…
GDPR compliance
Ensure data security (yours and your customers’) with surveys that comply with GDPR regulations and security standards.
Connect with the best
e-commerce platforms
Send survey data directly to your e-commerce platform and other tools you use. Naxai connects through Zapier with Shopify, Magento, WooCommerce, Webflow, Wix, PrestaShop, or BigCommerce.