PRODUCT SURVEY
Create the products they want
Find the perfect match between your product and the market with surveys. Question your prospects and customers and create the product they desire.
Align your products with customer needs
Always be the first to know what your customers think. With custom product surveys, you’ll have accurate, long-term market feedback on your products at all times. Build an effective product strategy with valuable data!
Make better decisions
Listen to your customers to create the product that really fits the market. Ask yourself and your customers the right questions with product surveys in minutes! Feelings, problems, features,… you can find out everything if you ask.
Collect relevant data
Every customer feedback is actionable data. This information provides insight into your customers’ habits, preferences, requests and experiences. Analyze it, categorize it, and leverage it into opportunities!
Stay agile and efficient
Use customer feedback to discover what works and what doesn’t with your product. Rank features, adapt what is necessary and remove what is not. So that your products are viable and competitive in the long-term.
Product surveys for all your needs
With Naxai, create and maintain your products with product surveys.
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Market Research
Gather feedback on your concept designs to ensure a market-ready launch and long-term product life.
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Competition
Evaluate the competition in your market and adapt your strategy to match people’s needs.
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Segmentation
Split your contacts and create your segments to identify reactions according to your target.
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Testing
Consolidate product feature selection with customer feedback and offer what appeals.
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Pricing
Determine the best price for your product by evaluating market demand and maximize your profits.
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Satisfaction
Ask your customers if they are happy with your products to improve the product experience.
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Experience
Analyze your customers’ online / in-store behavior and develop the perfect experience.
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Loyalty
Assess how loyal your customers are to your brand and products and turn them into promoters.
A platform made for product management
Use Naxai to conduct surveys and find out if your products meet market needs. Save time, resources and learn everything you need to build the best products.
1. Create
Find what you need with survey templates. Then, with just a few clicks, customize your choice, add your logo, translate your survey into multiple languages… It’s all about getting answers.
2. Send
In a few clicks, choose how to send your survey to your customers: SMS, voice, email… Select a channel or mix them, it’s up to you.
3. Analyze
Find all the information you need in one place, directly on our platform. Charts, content, analysis… Create your own customized reports, evaluate the evolution of your scores, group customer comments by theme, use artificial intelligence to easily identify positive or negative feedback…
What are you looking for?
Knowing your market means knowing what to offer to make your customers happy. Select the best type of survey to get the information you need and create your dream product.
NPS ®
Establish your brand strength and customer loyalty with NPS ® surveys.
But NPS ® offers you much more:
- ● Start a conversation with your customers through surveys to find out what makes them happy
- ● Recruit and retain promoters with innovative approaches to loyalty
CSAT
With CSAT surveys, determine if your product and services are truly satisfying your customers.
Use CSAT surveys to:
- ● Measure customer satisfaction with a specific product or service
- ● Evaluate sentiment following a recent purchase
- ● Focus on satisfaction
CES
With the Customer Effort Score (CES), evaluate the smoothness of your processes, online, over the phone or in-store, and help with customer support.
CES allows you to:
- ● Determine if the product requires adaptation or if information is missing
- ● Identify opportunities to reduce post-purchase frustration
Connect your favorite tools
Link your favorite software and tools to Naxai through an API.
Automating your work has never been easier and more efficient.
One and only tool
Templates
Use templates to directly access a defined survey structure. Create your own or choose one from the library, it’s up to you!
Multichannel
Contact your customers via their preferred channel. Send your surveys through the channel(s) that suit your contacts: SMS, email, voice, link…
Private domain
Use your own domain for your surveys. You ensure that your customers directly identify that the communication comes from you.
Multilingual
Send your surveys in multiple languages. Choose to communicate in the language of your contacts with the language choice option.
Follow-up
Add all the information you need to track about your surveys. Write notes, indicate treatment or contact information… imagination is the only limit.
API
Make your platform even more powerful with an API key. The ideal tool to centralize your data and personalize your surveys.
Personalization
Make your surveys more personal with a variety of customization options. Edit text, add personal information or internal data, offer multilingual surveys…
Send the survey you need
NPS ®
Evaluate customer’s
loyalty with your brand or service by sending NPS ® surveys.
CSAT
Find out how satisfied are your customer are by sending Customer Satisfaction surveys.
CES
Measure the difficulty of finalising a process thanks to Customer Effort Score surveys.