by Naouèle | May 23, 2024 | Voice
It’s a fact: voice technology is changing the game for businesses in many sectors. And since the COVID-19 pandemic, everything has accelerated: we have profoundly shifted our relationships and interactions with touch screens, but also (credit) card transactions... 
by Naouèle | Apr 9, 2024 | Email
Despite all its detractors, when it comes to digital communication, email remains one of the most powerful tools for businesses. Whether you use it for marketing campaigns, informational notifications or to engage your customers, email plays an important role in... 
by Naouèle | Feb 8, 2024 | Survey
In the hyper-fast world of digital communication, transactional emails have become an integral part of maintaining strong, stable relationships with users. These messages are not just simple correspondence, they go beyond that: properly designed and used, they are... 
by Naouèle | Jan 22, 2024 | Customer Satisfaction, Survey
For all companies, the importance of customer satisfaction (or CSAT) is obvious. Without customers, a company does not exist and if customers are not satisfied, the company will not grow. That makes sense. But what would you say if we told you that customer... 
by Naouèle | Dec 13, 2023 | Survey
The customer data platform is the new trend in business. Whether it is for the marketing department or other departments, the CDP is very popular. This system that unifies a company’s customer data from marketing and other channels needs to be well understood in...
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